Return window
You may request a return within 30 days after delivery. To be eligible, an item must be unworn, unused, unwashed, and in its original condition and packaging. Proof of purchase is required.
Starting a return
Email highergroundfaithwear@gmail.com with your order number and reason for the return. Do not send an item back until return instructions have been provided.
Return shipping
Customers are responsible for return-shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are not refundable unless required by law.
Non-returnable items
Gift cards, personalized items, final-sale items, and products that have been worn, washed, used, or damaged after delivery cannot be returned. Other exceptions may be identified on the product page.
Damaged or incorrect items
Inspect your order after delivery. If an item is damaged, defective, or incorrect, contact us promptly with your order number and clear photos so we can review the issue.
Refunds
Approved refunds are issued to the original payment method after the returned item is received and inspected. Banks and payment providers may require additional time to post the refund.
Order changes and cancellations
Contact us as soon as possible to request a change or cancellation. We cannot guarantee changes or cancellations after fulfillment has begun.
Apparel size exchanges
For a different size, email us within 30 days after delivery with your order number, the item, and the size you need. Apparel must be unworn, unwashed, unused, and in its original condition and packaging. We will confirm return eligibility and size availability before providing instructions. An exchange is not guaranteed until confirmed; an eligible return can instead be refunded to the original payment method. Standard return-shipping costs and exclusions above apply.
Gift returns
Gift recipients may contact us with the order number or proof of purchase to request an eligible return within 30 days after delivery. The same condition requirements, exclusions, and return-shipping terms apply. Approved refunds go to the original purchaser’s payment method. Contact us before returning a gift so we can confirm the available options.
Printed and personalized apparel
Check the size chart before ordering printed apparel. Personalized items are excluded from standard returns as stated above. For other printed tees, contact us with the exact item to confirm eligibility and return instructions; printing to order does not mean an exchange has been preapproved.